Hi there! We are FixHomeGlass, a company specializing in window glass replacement and repair of glass with faulty thermal seals. We work with numerous types of American windows (double-hung, single-hung, garden, picture, awning, bay, bow, casement, sliding windows, as well as french and patio doors) made from various materials (vinyl, aluminum, wood). We have been working in this field for over 9 years, so we can say with certainty that we know what is standard in service and what deviates from this standard.

There are probably situations when a customer is left confused after receiving services from window repairmen. The repairman was late or rude, or perhaps additional costs were revealed after the work was completed. All of this is very unpleasant. We don’t want to disparage anyone or praise ourselves, but with our many years of experience, we have come to understand what the gold standard is, the minimum that technicians must strictly adhere to. For us, a high level of service is not a bonus, but a standard. Let’s talk about it.

What we consider to be standard, basic service:

Interaction with customers begins even before we receive a call or request. We strive to present information about our company as openly and clearly as possible on our website and social media. We provide detailed information about our services and include before and after photos so that potential customers can visually assess and imagine the results of our work and get the answers they need when researching our company. This is basic respect for our customers; they don’t have to search for bits and pieces of information.

We accept applications by phone or via a special form on our website. Our managers are always polite and happy to answer any questions our customers may have. They explain all stages of the upcoming work in as much detail as possible, tell you about the materials, and give you an idea of the prices. We strive to simplify communication and help achieve excellent results.

We take a responsible approach to the selection of materials for our work. For more than 9 years, we have been using the American-proven window glass brand Cardinal Glass Industries. We do not skimp on the quality of glass, nor do we manufacture it ourselves. We know that our supplier will provide us with flawless glass with a 20-year warranty on the thermal seal within the agreed time frame. In our article on Cardinal Glass Industries, we explain in detail why we chose this particular brand of glass for our collaboration. The customer receives confidence in the result, a warranty on materials and workmanship.

Types of glass we install:

• insulated glass units
• annealed glass
• tempered glass
• low-emissivity glass
• patterned and colored glass

You can read a detailed description of each type of glass here.

We always meet the agreed deadlines. Our craftsmen respect our customers’ personal time and always arrive on time. To avoid delays in materials, our managers always give deadlines with a margin for minor penalties so that our customers can plan the date of the craftsman’s arrival accurately. We always try to be accommodating and select the most convenient date and time.

We maintain cleanliness during our work and leave your home clean. We respect your personal space and treat your home with care.

Absolutely impossible for us:

Rude communication and ignoring customers. We understand perfectly well that our customers trust us with their windows, relying on our experience. We never allow ourselves to be rude or ignore our customers’ questions and requests. People who are unfamiliar with windows have the right to receive a clear explanation of all work processes, have the right to receive practical advice, and have the right to choose a time that is convenient for them.

We are against unpleasant surprises and price increases after the work is completed. We always quote the full amount, explain the logic, and give customers the right to choose materials (price, shape, design). No extra charges, no condescending lectures, and no imposing our opinion.

We do not skimp on materials. We take a responsible approach to our work, treat our tools with care, have a thorough understanding of materials, and respect our customers. It is very easy to deceive a customer, but impossible to regain their trust. We do not risk our reputation and work conscientiously.

We are against missing deadlines without explanation. We have emphasized many times that we respect our customers’ time. We are business people and are used to always completing work within strictly agreed deadlines. In the event of any delays beyond our control, we always notify our customer and choose the most suitable time for a new visit.

Not taking responsibility for the outcome is shameful. We are adults, we understand our responsibilities perfectly well, and we are happy to provide a guarantee for our work. We are ready to acknowledge and correct our mistakes, guarantee results, and earn the trust of our customers.

Our principles:

• We believe that respect for the customer and their home is the only correct line of communication.

• Quality service means transparency, honesty, and professionalism.

• It is important for us that the customer feels that everything has been done correctly and reliably, that we take responsibility and guarantee results, and that we can be relied upon.

Conclusion

We believe that glass replacement should be simple and convenient for the customer. That’s how we work every day. Call us at +1 (630) 225 3105 or leave a request on our website fixhomeglass.com

We know that choosing a window repair company can be a big decision. That’s why we pay special attention to documenting our projects with clear before & after photos. You can find them on our social media and in the gallery on our website: fixhomeglass.com.

If you’re not sure whether FixHomeGlass is the right team for you, take a look at our photos, read more about our process in the blog section, and check out testimonials from real clients.

Already worked with us? We’d love to hear from you! Leave a comment or review and help others make an informed decision. Your feedback means a lot both to us and to future clients.