Frequently Asked Questions About Window Glass Damage and Repair
When faced with a cracked, broken, foggy glass or another glass issue, questions and worries may occur: What is the right thing to do in this situation? Who to turn to for help? How to fix/replace the window glass yourself?
The Fixhomeglass Company team has decided to collect in one place the most frequently asked questions on the topic of damaged window glass. With a reliable craftsman, window problems are not worth your worries!
Can cracked glass be repaired instead of replaced?
It is usually not possible to repair cracked glass — cracks expand over time, especially with temperature changes. For safety and durability, we recommend a complete glass replacement.
Does the entire double-glazed unit need to be replaced if only one pane is damaged?
If one pane of a double-glazed unit is damaged, it’s generally best to replace the entire glass unit. Even if only the inner or outer pane is broken, the seal and insulation can be compromised. If there’s any fogging between the panes or a loss of airtightness, full replacement of the glass unit is necessary to restore energy efficiency and clarity.
Can I choose the type of glass?
Of course! The Fixhomeglass company team works with different types of glass (annealed glass, tempered glass, Low-E glass). If you have difficulty in choosing, our experts will explain to you in detail all the pros and cons of each type of glass, as well as advise you which glass is suitable for your specific case.
Do you work with residential and commercial properties?
Yes, our services are suitable for private houses and apartments as well as offices, stores, restaurants and other commercial premises.
Do you work in emergencies?
Absolutely. If your window is damaged and poses a threat to safety or comfort — we are ready to leave on the day of the call.
Why does condensation appear between two panes in my window?
Condensation between the panes of glass indicates that the seal on your insulated glass unit has failed. When this happens, moisture gets inside the unit, causing fog or water buildup. In new windows, this may sometimes clear up on its own, but if the window has been installed for a while, it usually means the unit needs to be replaced.
Do you have a warranty on your work?
We use only tested and durable glass from reliable supplier Cardinal’s Endur IG which comes with a 20 years warranty on thermal seal.
Do I have to buy a new pane of glass myself?
No, we will select, order and deliver the right size and type of glass ourselves. You only pay for a comprehensive service — without the hassle.
How long does it take to replace glass?
A typical glass replacement takes from 1 to 3 hours. The exact time depends on the complexity of the job and the availability of suitable glass in stock.
Do you offer a free estimate?
Yes, our specialists will estimate the amount of work, take all measurements and calculate the cost of the project absolutely free.
Can I replace just one pane of glass in a double-glazed (insulated) window?
No , in most cases, if one pane in a double-glazed window is damaged or fogged, the entire insulated glass unit (IGU) needs to be replaced. These units are sealed at the factory, and once the seal is broken, they can’t be repaired effectively
Can I buy an insulated glass unit separately at Home Depot or Menards?
No, insulated glass units (IGUs) are not typically sold as standalone items at big-box stores like Home Depot or Menards. Each window requires a custom-sized IGU, which must be manufactured by a specialized glass company based on exact measurements..
How to prepare for the arrival of the master?
You do not need to prepare anything special. It is recommended to free the space near the window so that the master can freely approach it. Also, inform in advance about all the peculiarities of access to the house or apartment.
In order to avoid worsening breakages and increase the cost of repairs, we strongly recommend contacting professionals in time, do not postpone repairs and do not try to fix the window glass yourself!
Common Glass Problems We Fix in Naperville
How to determine if the window glass needs to be replaced?
Signs of need for replacement:
- Visible cracks or chips
- Loss of airtightness (fogging inside double pane glass)
- Drafts or poor insulation
- Damage to frame or hardware affecting glass installation
If you're having trouble recognizing if your windows are functioning properly, contact Fixhomeglass Company for a free assessment of the condition of your window panes!
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Why Choose FixHomeGlass in Naperville?
Broken, cracked, or foggy windows can affect your home’s energy efficiency, security, and overall appearance. At FixHomeGlass, we specialize in solving these issues quickly and efficiently. Our experienced technicians are trained to handle all types of glass damage, whether it’s in wood, vinyl, or sliding patio doors.
Our core services include:
Service areas
We provide window repair services in 8 areas . Our specialists will quickly come to you and perform all the work efficiently and at a time convenient for you.
